14-day refund promise. If your premium report didn't work, or it wasn't useful to you, email jambra.digital@gmail.com within 14 days of buying it, with your Stripe receipt or the email address you paid with. We will refund the full A$9.95 to your original payment method. You don't need to give a reason.
Refunds usually reach your account within 5–10 business days after we process them, depending on your bank.
This promise is in addition to your rights under the Australian Consumer Law.
Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Payment problems
If you were charged but the report did not unlock, email us with your Stripe receipt and we will fix it or refund you.